AI tools that handle support tickets, deflect repeat questions, and surface insights from customer conversations.
Best in class for high-volume SMB support.
Resolution-based pricing
Intercom Fin is the strongest AI customer support agent on the market. Resolution-based pricing aligns cost with value: you pay when Fin actually resolves a query. The right answer for B2C and SMB-scale support teams.
Established platform, AI bolted on credibly.
From £45/agent/mo
Zendesk's AI features are now serious. Best fit if you want a traditional ticketing platform with AI augmentation rather than an AI-first agent. Pricier per-seat than Intercom Fin's outcome-based pricing.
Friendly, cheaper, AI features adequate.
From £18/seat/mo
Help Scout's AI assist (summary, drafts) is solid without the enterprise pricing. Best fit for small teams that want a polished support tool without Intercom's price tag.
Affordable all-in-one with chatbot. Less polished than Intercom but a fraction of the cost; right answer for very small teams.
Visit Crisp →Shared inbox model with AI features. Useful for teams with shared support and sales inboxes who don't want a traditional ticketing system.
Visit Front →Sales-led conversational AI. Not really support-focused; better fit if your goal is lead capture rather than ticket deflection.
Visit Drift →Cheap entry-level chat with AI features. Thin on serious support functionality; fine for very early-stage businesses.
Visit Tidio →Decent middle-tier ticketing with AI add-ons. Nothing best-in-class but reliable; right answer if you want established tooling.
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